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Products
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Q: What are the standard sizes of a desk and how should I pick?
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Common sizes are 1200mm, 1500mm and 1800mm in length. Sizes can be very subjective to different users based on their usage. If you have a mobile pedestal, it is recommended to get the 1500mm desk for more space underneath. You can consult us or the authorised reseller near you for more information.
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Q: How should I pick the size of a meeting table?
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It depends on how many people you want to have for the meeting. We would recommend to get the length of the meeting table equals to 300mm with the multiplier of the number of users.
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Q: How much should I spend on my chair?
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Most people purchase chairs ranging from RM450-600 for workstations. Chairs priced over RM600 will have many more functions. There are many different designs of office chairs, so as different users have different posture. Some users might find certain chairs more comfortable than the others.
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Buying
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Q: Where can I purchase TeamOffice products?
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You can purchase directly with TeamOffice Retailer or Authorised Dealer near you. It is always advised to purchase from the Authorised Dealer nearest to you. You may drop us an email and we shall have the sales personnel to contact you.
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Q: How long does it take to deliver the products?
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Usually 7-10 working days on standard items upon confirmation and placing deposit. Please contact TeamOffice Retailer or Authorised Dealer where you purchased your product more information.
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Delivery and Installation
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Q: How much would assembly service cost?
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Purchases above RM1000 in a single receipt always come with installation service. However, there are still exception cases where you have to pay for the installation. Please contact TeamOffice Retailer or Authorised Dealer near you for more information.
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Q: How much would delivery service cost?
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Purchases above RM1000 in a single receipt always come with complimentary delivery service. However, there are still exception cases where you have to pay for the delivery if your destination is not within the covered area. Please contact the TeamOffice Retailer or Authorised Dealer near you for more information.
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Q: Is it possible to arrange for a specific delivery timing?
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Our drivers have their daily delivery schedule to follow. We are unable to fix a specific delivery timing due to unpredictable traffic. However, you can contact and try to arrange the schedule with TeamOffice Retailer or Authorised Dealer that you purchase with.
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Warranty and Services
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Q: How can I find out about the warranty for my TeamOffice products?
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Please refer to this warranty document for the coverages and policies for your TeamOffice product. You may also visit our Warranty page for more information.
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Q: What can I do if I don’t know whether my product is covered by warranty?
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Check with TeamOffice Retailer or Authorised Dealer where you purchased you product. Your Retailer or Dealer will determine if you product is covered under warranty.
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Q: How do I get my TeamOffice products repaired and what information do I need to prepare?
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You can show the receipt or credit card statement to TeamOffice Retailer or Authorised Dealer where you purchased the product. They will determine and verify the warranty coverage of the products and arrange for repair or replacement accordingly.
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